WT.E.C aims to provide a consistently excellent level of service to students. While every care is taken to ensure high quality standards, there may be occasions where we fall short. Where this is the case, we would like the opportunity to improve our service by listening and responding, taking whatever action is needed to put mistakes right and to prevent them from happening again.
WT.E.C is committed to providing individuals directly affected by our services with the opportunity to provide feedback on whether or not standards have been met. Our customers must have confidence that they will be listened to, therefore all feedback received, both positive and negative, will be acknowledged.
WT.E.C aims to ensure that:
• Making a complaint is as easy as possible
• An appropriate response is provided (e.g. explanation, apology or action take)
• Complaints are properly documented and reviewed to improve service
Complaint Regarding Assessment or Grade
WT.E.C partners with WSET examination authorities who are responsible for assessments and grading of certified courses. All appeals for feedback and/or re-grading must be made directly to WSET
Contact WT.E.C for further information.
Complaint Not Grade Related
We recognize that most individuals who are dissatisfied will want a problem to be addressed as quickly as possible; therefore, an informal approach may be appropriate. The informal approach aims to resolve the concern quickly, keep matters low key and enable mediation between the complainant and the individual to whom the complaint has been directed. Therefore, the complainant should contact WT.E.C for an informal discussion, in response to which we will aim to resolve the concern by providing an explanation, apology or another desirable outcome.
If a concern cannot be satisfactorily resolved informally, the formal complaints procedure should be followed. It might be necessary to provide further information to ensure the complaint is fully understood, thoroughly investigated and allow for a comprehensive response to be provided.
Formal complaints are submitted in writing and marked for the attention of Christos Psomas .
The complaint will be referred to a member of WT.E.C Management Team for further investigation . When submitting a complaint, the complainant must provide the following:
• Name, address and contact information
• Full details of the complaint i.e. the cause of dissatisfaction with operations, actions or behavior
• All supporting information i.e. relevant documentation, dates, locations, any witnesses
• Details of any previous attempts to resolve the identified dissatisfaction
• What action or response they seek to resolve the dissatisfaction.
WT.E.C will do its best to resolve student complaints in a timely manner with the goal of settling a formal complaint in 30 days or less. On occasion, the process may take longer. Records of student complaints will be retained for two years. No student will be criticized or retaliated against for using this procedure in a cooperative manner.
If the complaints process has been completed and the complainant is still not satisfied with the outcome they may refer their complaint to WSET Awards. Complainants should send details of their complaint, including steps already taken with the APP to address the issue, to firstname.lastname@example.org
CONFLICT OF INTEREST POLICY
WT.E.C is required to identify, monitor and manage actual, potential and perceived conflicts of interest. This is essential to safeguard the integrity of wine certification qualifications and promote confidence in WT.E.C’s processes. This policy applies to all WT.E.C’s staff and to any individual acting on behalf of WT.E.C.
A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgment, objectivity or loyalty to WT.E.C when conducting activities associated with wineand spirits certification qualifications.
Definition of conflict of interest
Conflict of interest exists where an individual has interests or loyalties that could adversely influence their judgment, objectivity or loyalty to WSET Awards when conducting activities associated with our qualifications. These can arise in many different aspects of awarding organization activity, such as:
- An individual whose personal interests or loyalties conflict with their awarding organization involvement
- An individual who receives remuneration for services that conflict with their awarding organization involvement
- An individual whose acts put WSET Awards in a position of non-compliance with its regulatory responsibilities.
Whilst it would be impossible to give a definitive list of scenarios presenting potential for conflict of interest, the following have been identified resulting from WSET Awards’ Risk Management review as being of primary significance. However, other scenarios will constitute conflict of interest, and we will take actions to redress any such instances that come to our attention other than by declaration from the individual concerned. Such actions may also include the imposition of sanctions, if deemed appropriate.
Specific examples of conflict of interest include the following:
- The undertaking of any assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned.
- The undertaking of any moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned..
- The tutoring of candidates by any individual involved in the assessment process.
- The undertaking of a WSET regulated qualification by any individual employed by an APP.
- The undertaking of a WSET regulated qualification by any individual employed by WSET Awards.
- The invigilation of a WSET regulated qualification by any individual involved in the delivery of training leading to the assessment.
- The delivery of “coaching sessions” to examination candidates by any individual involved in the assessment of candidate scripts or the authoring of examination questions.
- The employment by an APP of individuals engaged in the delivery of taught programs or in the role of Internal Assessor in another APP
Some of these examples can be managed and are therefore acceptable.
For example, the marking of tasting assessments by Level 3 Internal Assessors is ALWAYS verified by WSET Awards as they clearly have an interest in the results of the assessments of learners they have taught and this constitutes a conflict of interest, and our verification process mitigates this possibility. Similarly, where an employee of the WSET or one of its APPs undertakes a WSET qualification, we can put measures in place to maintain the integrity of the assessment, PROVIDED we are notified of this conflict of interest in advance of the assessment. However, it would be totally inappropriate for any individual involved in the authoring of examination questions or the compilation of examination papers to teach or coach learners under any circumstances as there are no options for us to mitigate the effect of this clear conflict of interest.
GUIDANCE ON HANDLING CONFLICT OF INTEREST
Any individual engaged with WSET Awards in the provision of our regulated qualifications, as identified under the scope of this policy, is required to make a “Declaration of Interest” by informing WSET Awards of any potential conflict of interest. Certain individuals, such as those involved in the assessment process are also required to submit a signed declaration of “Non-disclosure”. It is essential that any conflict of interest is declared to WSET Awards immediately to ensure this does not compromise our status of compliance with our regulator. Any APP who fails to declare a potential conflict of interest is in breach of our criteria for approval, and sanctions may be applied to their approval status as a result of any such nondisclosure. WSET Awards has processes and procedures in place to manage actual or perceived conflict of interest. These include the exclusive involvement of WSET Awards staff in the creation of all assessment materials, moderation of all internal assessment conducted by the APP and moderation of all written examinations not marked by optical mark readers. There are of course many other instances of conflict of interest for which we do not have documented procedures in place. Such instances will be handled on an individual basis to ensure that the integrity of our assessments is not compromised.
ROLES, RESPONSIBILITIES AND PROCEDURES IN THE HANDLING OF ACTUAL OR PERCEIVED CONFLICT OF INTEREST
The Director, WSET Awards and the Centre Co-ordinator and Quality Control Manager have responsibility for the day to day managing of conflicts of interest relating to functions of WSET Awards. The members of the Senior Management Team of the Wine and Spirit Education Trust have responsibility for the day to day managing of conflicts of interest relating to functions of the Wine and Spirit Education Trust’s functions as a whole.
It is the responsibility of all individuals engaged in the provision of WSET qualifications, in all and any capacity, to promptly report any potential for conflict of interest to the Centre Co-ordinator and Quality Control Manager at WSET Awards.
All instances of conflict of interest will be recorded in WSET Awards’ Incidents Register, including details of steps taken to mitigate any adverse effect resulting from such conflict of interest. The Director, WSET Awards is responsible for determining what action needs to be taken to mitigate any adverse effect and for deciding when and how matters relating to actual or potential conflict of interest should be escalated within the Wine & Spirit Education Trust, to the Board of Trustees or to the Regulator, Ofqual.
Management of Conflicts of Interest
In case of Conflict of Interest is reported, WT.E.C is obligated to inform WSET and follow recommendation from WSET how to mitigate the newly created situation.
In order to prevent the possible Conflict of Interest any individual engaged with WT.E.C in the provision of WT.E.C qualifications, as identified under the scope of this policy, is required to make a “Declaration of Interest”. Certain individuals, such as those involved in the assessment and/or monitoring processes are also required to submit a signed declaration of “Non-disclosure”. Declaration of Interest need to consist personal statement under the moral and criminal responsibility that signatory of such declaration in case of involving it self in conflict of interest have obligation to follow the Ientification of Conflict of Interest including in this document. Breaking the declaration of interest will be subject of penalization by WT.E.C, according to Greek law.
Privacy and data protection
At WT.E.C ., we want to be an exemplary Educational Organization and a Responsible Corporate Citizen. We value sincerity and precision maintaining among our top priorities the development of strong and ongoing relations with our students and graduates -older, current and future ones.A relation based in trust and mutual benefits.
Towards this direction, the main points of our commitment and everyday practice follow:
– We value the right to privacy and secure data protection at all times, both in terms of infrastructure, and internal organization and WT.E.C . employees’ training.
– We collect and handle data with legitimacy, transparency and fairness, at all times.
– We use only the data necessary for the completion of a task.
– We do not use data for purposes neither irrelevant to our legitimate business needs nor unspecified.
– We do not provide, nor offer your data to third parties –irrelevant to our legitimate business scope. We do not sell your data.
– We cooperate with reliable business partners, also complied with GDPR.
– We make sure that all our communications carry value for your studies, ensure a high quality administration and provide in timely manner information about necessary logistics and new opportunities, avoiding misuse and overuse of your time and trust. This communication channel may stop in some cases.
- We respect your rights and do our best to fulfill requests to the extent it is possible, without overlooking WT.E.C .’s legal and operational obligations, as well as legitimate business needs.
Where do we find the data?
We retain personal information we collect from our (potential) students where there is an ongoing legitimate business need to do so. The data may be collected in a number of ways:
– During your enrollment: When you apply or register to study at WT.E.C . we will collect data to allow us to administer your studies.
– If you express an interest in our courses: We will ask you to provide us with some information so we can communicate with you effectively. Your interest may be expressed over phone, a visit to our offices, via email or social media messenger services, at our stand during acclaimed trade fairs and other official organizations, as well as during WT.E.C . events.
– In various other ways during the course of your studies, for example, when you interact with WT.E.C . Services.
– From third parties: If you register our courses as a “corporate agent” and / or bursary – sponsorship winner.
– From our partners: If you have applied to start and or continue your studies at WT.E.C . via
- Wine and Spirit Education Trust (WSET)
What Information we collect
We collect data that help us administrate successfully your registration and all necessary logistics throughout your studies, as well as support your journey to developing knowledge even after your graduation from a specific course level.
– Your full name
– Your contact information such as address, email address and telephone number
– Information required for your Student Record in accordance to relevant legislation and to process demanded by the relevant partner – Institution (WSET and / or CMS Europe). This may be:
- Vat Registration Number and Tax Office
- Copy of your ID or valid Passport in order to secure a) correct spelling of your name in latin (that it will also be printed on your Certification(s) and b) the necessary identification process during the exams.
The Student Record also includes assessments of your work during your studies, details of examination taken, examinations grades, attendance records, requests for examination re –evaluation, re-sits etc.
How we use the data
At WT.E.C . we make sure the use of data fulfills the following tasks:
– Administer your studies and their development.
– Provide a quality educational experience and an efficient context that will support your goals, your pursuit in enhancing your knowledge and skills, as well as in taking advantage new opportunities for further development.
– Establish a consistent and efficient channel in terms of communications and Students Support Services.
– Perform the obligations and guidelines set in our contracts related to our courses, as well as to other product services (e.g. books, courses, events etc) available from WT.E.C ..
– Carry out legal duties.
– Provide other activities within WT.E.C . ’s business including developing and maintaining our alumni programme:
- The ongoing development of your studies and skills through participation at new courses and / or special events powered and/or supported by WT.E.C .
- The implementation of a consistent communications and interaction channel between our Organization and WT.E.C . Graduates community in order to inform about opportunities related to their educational progress and to the acclaimed international WSET and CMS Europe network, per case.
- The ability to take advantage of the value and good reputation of WT.E.C . for future professional evolution.
Saving and keeping your data secure
All data collected at WT.E.C . are used for the purposes described in this Policy:
– The data remains at WT.E.C . and are handled by our Admissions Department, which is responsible for administrating the studies and the delivery of the Awards to their recipients in collaboration with the British Institutions of WSET and CMS Europe per case, as well as for an ongoing support related to educational purposes.
– The data are not transferred to third parties, irrelevant to our legitimate business needs and operational logistics described in the Policy, neither in nor outside the European Union.
– The data are protected at all times due to undertaken measures related to infrastructure (IT, digital) and a strict internal context of regulations and responsibility chart.
The legal basis for processing your data
We rely on several different legal basis depending on the processing being performed:
– The implementation of a Student Contract on behalf of our Organization, related to courses or other products offered by WT.E.C ., aiming at the administration of all related commitments and obligations, and the successful completion of the programme.
– For reasons related to legislation or vital interests (e.g towards the Ministry of Education).
– For the purposes of legitimate interest of WT.E.C . aiming at:
- Improving our services
- Improving our Student / Client Support Services
- Safeguarding the legitimate interests of our students, clients and WT.E.C .employees
- Safeguard the reputation and reliability of our Organization and –through this- the added value offered tour students, clients and WT.E.C . employees
Others we share data with
Where necessary we will disclose, outside WT.E.C ., relevant items of your personal data as set out below. This may occur with:
– Our partner Institutions
- Wine and Spirit Education Trust (WSET)
in order to administrate the relevant courses, confirm you qualifications and the accreditation of your courses.
– Third reliable parties to whom we assign the completion of a project / task that may demand data processing. Indicative examples are services related to IT, website development, Data Base Support, accounting, payroll, courier etc.
– Local Ministry Departments and other responsible authorities in order to comply to our legal obligations and safeguard the legal rights and security of WT.E.C ., as well as the rights of our students, clients and employees.
– Legal (e.g. companies) and natural (e.g. legal guardians) persons that provide our courses to third parties (e.g. employees, sponsorship / bursary winners , offspring who have attained 18 years) by undertaking the legal obligations (payment of tuition).
In each case, information will be only shared with these third parties in accordance to the GDPR principles.
How we keep the data shared with third parties safe
By keeping a strict and complied to Legislation and GDPR context and code of practice including:
– Partners that can prove their compliance to Legislation, good practice and GDPR standards.
– Contract with all our partners setting in the most transparent and legitimate way the data processing in terms of the need and the type of data demanded for the task in question, as well as in terms of best and secure practise throughout the project.
More information regarding the data shared with third parties can be available upon request to email@example.com
When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
At W.E.T.C we value your right to privacy and data protection, values that define the core of our philosophy and everyday practice since the beginning of our operation.
You have several rights on your personal data held by WT.E.C as set out in the GDPR, described below.
For more information regarding your rights, the way and preconditions to implement them per case, you may contact us at firstname.lastname@example.org
or ask for more details at the responsible local authority (Hellenic Data Protection Authority).
– To be informed about your data retained
– To access your data
You have the right to know which information we keep at our data bank and how we use them. If you wish to access your data, please contact us at email@example.com
In order to meet your request, you will be asked to complete a “Subject Access Request” (SAR) form and to be able to prove your identification (by providing an ID or passport). When the identification process is verified, we will reply to your request within the context and time defined by GDPR.
– To amend / update your data
If you believe that your data retained at WT.E.C . are inaccurate, incomplete or have been altered, you may contact us at firstname.lastname@example.org
We will make all the necessary amendments asap.
– To request the erasure of your data
In some cases, you have the right to ask for your data to be erased. Please keep in mind that this is not an absolute right and it may be declined if your data retention is required for legal duties and / or legitimate interests.
For more information, please contact us at email@example.com
– Tο transmit your data to another controller
You have the right to ask for the portability of your information, that is to receive your personal data in a structured commonly used and machine readable format.
In case of any queries, do not hesitate to contact us firstname.lastname@example.org
– Tο refuse receiving email marketing services
You have the right to ask to remove your email from marketing / advertisement notifications.
At WT.E.C we make sure that our communications channel is used for your educational benefit with respect to your trust, time and needs. However, if you believe that our notifications are not adding value to your educational experience as a member of our Students and Graduates community, you may contact us anytime at email@example.com
or choose the unsubscribe option available.
– Tο submit a complaint to the relevant authority
You have the right to submit a complaint to your relevant local authority* if you feel that our practices are against your rights to privacy and data protection regulation.
Please do not hesitate to contact us firstname.lastname@example.org
before submitting your complaint in case of any queries.
*The local authority in Greece is the Hellenic Data Protection Authority.
Changes to this notice
We may amend this privacy notice and will occasionally update to comply to Legislation, as well as to reflect customer feedback and enhance its accessibility. In that case, we will post notice of the change on our website and you will be deemed to have accepted such changes. We do encourage you to periodically review this notice to be informed of how the institution is protecting your privacy.
FOR MORE INFORMATION: email@example.com
Diversity and equality
No individual may be denied admission to, participation in or be discriminated against in any course, class or facility of WT.E.C because of the individual’s political affiliation, age, race, religion, disability, marital status, parental status, sex, national origin, sexual orientation or pregnancy.
A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage through educational processes, including the assessment of knowledge.
WT.E.C seeks to secure equal opportunity to all candidates to follow the processes of education and examination in a way that puts them at no disadvantage, or advantage, over other candidates.
Reasonable adjustments will not give unfair advantage over candidates for whom reasonable adjustments are not being made, or affect the reliability and validity of the assessment outcomes as detailed in the applicable Specification.
Reasonable adjustments may involve:
- Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity
- Adapting assessment materials, such as providing materials in large text format;
- Providing access facilitators during assessment, such as a sign language interpreter or reader
- Re-organising the assessment room, such as removal of visual stimuli for an autistic candidate. For further information, please contact our service at firstname.lastname@example.org
Applying for a reasonable adjustment
Candidates who have special needs to follow up classes and answer at examination processes need to fill Request for Reasonable Adjustment Form 6 (six) weeks prior to lecturing beginning (or in case of resiting the exam 6 weeks prior the exam date) for Level 1- 2 and send to WT.E.C at email@example.com
WT.E.C, is not in possition to approve or decline Request for Reasonable Adjustment. As an APP (Aproved Program Provider) of WSET will only conduct such request to WSET who will decide about candidate’s request. Therefore Request for Reasonable Adjustment must be acompanied with evidence.
Candidates and their advisors should be aware that it is not appropriate to make requests for where the candidate’s particular difficulty directly affects performance in the attributes that are the focus of the assessment.WT.E.C is committed to keeping records of such request.
Policy for Candidates Requiring Special Consideration
Special consideration is an action taken after an assessment to allow candidates who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.
A candidate may be eligible for special considerations if:
- Performance in an examination is affected by circumstances beyond the control of the candidate. This may include recent personal illness, accident, bereavement or examination room conditions;
- alternative assessment arrangements which were agreed in advance of the assessment proved inappropriate or inadequate;
- the application of special consideration would not mislead the end-user of the certificate.
- The candidate must notify the WT.E.C within six (6) days of the examination date using the Request for Special Consideration form.
- The candidate must provide supporting evidence of the circumstances requiring special consideration. Eligibility will only be considered if accompanied by supporting independent documentation.
- Where a Request for Special Consideration is received by the WT.E.C, this will be submitted to WSET®Awards within seven (7) days of the relevant examination.
- In cases of serious disruption during the examination, the Examinations Officer will submit a detailed report of the circumstances and candidates affected to the Examinations Administrator at WSET® Awards, in addition to the Examination Papers.
Remedies and the Nature of Special Considerations
- Where a candidate is unable to attend an examination due to recent personal illness, accident or bereavement, the WT.E.C will endeavour to transfer the candidate to an alternative examination date at no extra cost.
- The WT.E.C will not charge an unused paper fee for applications where approval from WSET®Awards is granted.
- WSET®Awards does not offer aegrotat awards and all assessment requirements of WSET®qualifications must be met.
- It is also our policy that special considerations will not give unfair advantage over candidates for whom special considerations are not being applied, or alter the assessment demands of the qualification as detailed in the qualification specification.
- Failure to attend due to work commitments does not qualify for “special consideration”.
Malpractice and Maladministration Policy
The aim of this policy is to protect the interests of WT.E.C’s students and safeguard the integrity of WSET qualifications by ensuring compliance with WT.E.C Policies and Procedures. It provides a framework for the identification, reporting and management of any potential malpractice or maladministration and for the application of sanctions.
Non-compliance with WT.E.C’s Policies and Procedures generally falls into one of two folloWT.E.Cd categories:
1. Maladministration, where non-compliance is accidental rather than intentional; and
2. Malpractice where non-compliance is intentional or the result of negligence.
The boundaries betWT.E.Cen maladministration and malpractice are not clear-cut. Some incidents may fall into either category depending on the wider context. Some maladministration incidents may become malpractice e.g. through failure to implement corrective measures, repetition of the incident, or subsequent attempt at non-disclosure or misrepresentation. A malpractice incident may be deemed to be maladministration if there are extenuating circumstances. Whether a situation is maladministration or malpractice will be determined by WSET Awards following an investigation.
Malpractice or maladministration may include:
- Failure to adhere WT.E.C Policies and Procedures;
- Failure to comply with the APP Code of Conduct;
- Failure to carry out course or assessment delivery in accordance with WSET Awards requirements;
- Failure to adhere to WT.E.C candidate registration and certification procedures;
- Late student registrations;
- Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates;
- Withholding of information from WT.E.C which is critical to maintaining the rigour of quality assurance;
- Insecure storage of assessment materials;
- Submission of false or inaccurate information to gain a qualification;
- Cheating, including the use of unauthorised devices or materials;
- Disruptive behaviour in an examination;
- Plagiarism of any nature by students;
- Impersonation (including forgery of signatures);
- Any action likely to lead to an adverse effect;
- Breach of confidentiality;
- Failure to a disclose Conflict of Interest;
- Issue of incorrect exam results/failure to issue results to students in a timely manner;
- Unauthorised reading/amendment/copying/distribution of exam papers;
- Failure to report changes in ownership/personnel/location/facilities;
- Denial of access to information, documentation, workforce, facilities;
- Failure to respond to WT.E.C in a timely manner;
- Failure to return examination papers within the specified timeframe or to follow delivery and tracking regulations;
- Infringement of WSET copyright, trademarks, intellectual property rights and brand identity;
- Use of unqualified and/or unregistered educators or internal assessors;
- Misleading advertising/publicity
Responsibilities of the APP
WT.E.C will implement reporting systems to ensure compliance with its own Policies and Procedures which is in corelation with WSET. These will be revieWT.E.Cd regularly to ensure they are fit for purpose. If WT.E.C need, will require assistance from WSET Awards on how best to prevent, investigate and deal with allegations of malpractice or maladministration, through contact them at appadminwset.co.uk
WT.E.C is committed to notify WSET Awards immediately if notice any
noncompliance issues or if receive such information from candidates
or any one else. Notifiction will conducted by phone or by followed
If the non-compliance incident occurs during a WSET examination, the Examinations Officer will notify WSET Awards by submitting the Notification of Malpractice Form
The WT.E.C examination officer is responsible for ensuring that all staff involved in the delivery and / or administration of the WSET® programme run it in accordance with the rules, regulations and procedures set out in APP Hand Book, and are aware of, and comply with, this policy. The Examination Officer agrees to co-operate fully with WSET® Awards in any investigation of alleged malpractice at the APP including the removal and / or suspension of staff from their WSET® duties during such investigation.
Any candidate, educator, invigilator has the right to appeal any decision made against them using the WT.E.C Complaints and Appeals Policy.
All other notifications will be submitted in writing (email) and will include:
- A detailed account of the circumstances surrounding the suspicions and allegations;
- Details of any consequent actions or investigations;
- Any extenuating circumstances (e.g. medical reports);
- Details of any procedures followed for informing staff/students of consequences of malpractice and maladministration;
- Any unauthorised materials found during assessment;
- Written statements signed and dated by any individuals involved.
Management of non-compliance
If malpractice or maladministration is identified, WSET Awards will consider its impact and may apply sanctions accordingly. WSET Awards will take all reasonable steps to ensure that students who are affected by malpractice or maladministration through no fault of their own are not disadvantaged. However, in some cases, it may be necessary to disallow or withhold results and/or certificates.
Managing of non-compliance include different form of sanctions discribed in APP Handbook in tables named as Sanctions Applicable to APPs and Sanctions Applicable to Students. Appeals agains this sanctions or penalties are allowed WT.E.C following the Appeals against WSET Awards
Responsibilities and Outcomes
• Inform WSET® immediately of any allegation of suspected or actual malpractice
using the prescribed form;
• Inform WSET® without delay in cases of confirmed maladministration;
• Provide evidence or supporting documentation as required by WSET®, including any
initial internal investigation report
• Cooperate fully with the WSET® in any resulting investigation by WSET® officers
• Where an initial internal investigation is carried out by WT.E.C , ensure that personnel assigned to the investigation have the appropriate level of training and competence, and that they have had no previous involvement or personal interest in the matter.
• Take all reasonable steps to prevent any further adverse effect from occurring as a result of malpractice and/or maladministration;
• Implement all required corrective actions and/or sanctions that are imposed as a result of investigation; provide evidence that corrective actions have been taken as required.
• Confirm receipt of a report of suspected or actual malpractice within 3 working days;
• Contact the Main Contact at WT.E.C and invite them to respond prior to further action being taken; Request supporting evidence from WT.E.C, Candidate or other parties to validate the report of suspected or actual malpractice;
• Review the details and outcome of any initial investigation carried out by the APP or anybody else involved in the case, including any mitigating circumstances;
• When supporting evidence has been supplied, conduct a full investigation of the suspected or actual malpractice to identify the cause and to determine whether malpractice has actually occurred;
• Where it is determined that malpractice has occurred, a report will be filed. This will include whether the malpractice is accidental or deliberate, and represents a major or minor threat to the integrity of the qualification;
• Determine whether any sanctions should be applied to WT.E.C, their staff or the candidate concerned;
• Where maladministration has occurred, review any investigation report provided, or carry out appropriate investigation and provide advice of appropriate corrective action and follow up of such corrective action;
Following an investigation by WSET®
Awards, it may be necessary to apply one or more of the following
sanctions against the APP and/or their staff.
• Creation of an action plan / letter of warning;
• Withdrawal of internal assessment permissions;
• Invalidation of examination results / certification;
• Withdrawal of approval to offer a specific WSET®
• Withdrawal of approval to offer all WSET® qualifications.
Where previously agreed corrective measures are not implemented, the sanctions will progress to
the next level of severity following the guidelines of the NVQ Code of Practice.
Following an investigation by WSET®
Awards, it may be necessary to apply one of more of the following
sanctions against an individual candidate or candidates.
• Letter of warning;
• The disallowing of an examination result;
• The invalidation of a certificate and/or unit certificate and recall of certification already issued;
• Refusal of entry to future WSET® qualifications.
All decisions with regard to malpractice will be communicated in writing within 20 working days following receipt of supporting documentation. Where it is not possible to respond within this timeframe, a written response will be given providing a date for completion.
REFUNDS AND CANCELLATIONS
If you withdraw from a program, course or class at least ten (10) business days prior to the first session, you will be eligible for a full refund minus cancellation fees and any study material already provided.
If you withdraw from a certified course less than ten (10) business days no refund or credit is available.
If you are not able to attend a course you may be able to transfer your registration to another session or apply to another person; please contact us to make arrangements.
10 Business Days Prior
Full refund less 40 euros to cover administrative costs plus the cost of any study materials already provided
Less than 10 Business Days
No refund or credit available.
On occasion we may have to cancel a class due to low enrollment or other circumstances. In the event that we cancel your class, you may transfer into the next session of class, space permitting, or you may receive a full credit or refund of the tuition, materials, and registration fees paid. If you transfer into a class that is more expensive than the cancelled one, you will be responsible for any difference in tuition or other fees. If the new class is less expensive, you may request a credit or refund of the difference. Students will be notified by email and telephone of the class cancellation.